Order Acceptance Policy
D & G Industries, LLC reserves the right to make changes to this site and these conditions at any time.
Privacy on Other Web Sites
If you changed your mind and decide you don't want any of these products, you may return any unopened product within 30 days of purchase. Once your return has been received a refund for the product only will be issued. Shipping is not refundable. If you used the Free shipping option, our shipping costs will be deducted from your refund. Please include the original packing slip or your receipt , or a copy, indicating you want a refund. You are responsible for return shipping costs. Fulfillment errors may be returned or exchanged if unopened.
Per FDA regulations, these products are not intended to treat, cure, or prevent any diseases or medical problems. No refunds will be given if you tried the product and you felt it didn't work for you. Or if taking them resulted in a cleansing reaction which made you feel sick. This may happen in very toxic individuals.
Please ship returns to:
D & G Industries, llc
PO Box 600034
Paragonah, Utah 84760
Most orders ship within 24 hours so if you wish to cancel an order before it is shipped, you agree to contact us through the contact form on this website before the order has been shipped. Orders ship by 10.30am MST. D & G Industries will then cancel the order and issue a full refund. If the cancellation is late and the order has already shipped, you can either refuse the package at delivery or mail it back to the return address. Once we receive the package, a refund will be issued for product only, we do not refund our shipping costs. If you used free shipping at checkout, our shipping costs will subtracted from your refund.
USPS claims Express mail takes 1 to 3 days, Priority mail 2 to 4 and First Class mail 2 to 7 days. However, they do not guarantee these ship times, only Express is guaranteed. If USPS fails to get your Express package to you as quick as they claim, D&G Industries, LLC is not responsible and will not issue you a refund, but will file a claim for you with USPS.
Whenever possible, orders that qualify for free shipping will be shipped by uninsured First Class mail. You will have the option to use Priority or Express shipping at checkout.
Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
Packages valued at $400.00 or more will have to be signed for.
I use the U.S. Postal Service for International shipments.
Express and Priority Mail packages are insured up to $200.00 and tracking numbers are provided for you to track the package. First Class mail does not provide any insurance and is not eligible for a USPS postal search if they are lost, use at your own risk. USPS will deliver the package to your countries customs department and upon customs clearance, delivery service is taken over by your countries postal system. Some countries will notify you that the package has customs or vat taxes that need to be collected before you can take delivery. Upon delivery, the package is scanned and the tracking information will show delivered.
USPS claims Express mail takes 3 to 5 days, Priority mail 6 to 10 and First Class mail can take up to 3 weeks. However, they do not guarantee these ship times. Express delivery times are guaranteed in select countries. Due to the nature of these products, I DO NOT recommend First Class mail.
You are responsible for your countries customs fees, duties, sales and/or vat taxes.
If your Express or Priority mail package becomes lost or damaged after your countries customs service or postal service takes over, D & G Industries, LLC is not responsible and will not issue you a refund. After 30 days of the initial mailing, we will file an insurance claim on your behalf and USPS will notify your countries postal system so they can perform a missing mail search, this process can take an additional 3 weeks. Or you can contact your countries customs service or postal system and have them do a search for you. D & G Industries, LLC is not responsible for lost or damaged First Class mail packages, and unfortunately, there is nothing we can do for you should this occur. We are not responsible if you give us the wrong ship to address.
If you wish to place an
order to a country that is not listed, please contact me and let
me know what you want and I will give you a shipping quote and total
price. If you wish to proceed, I will send you an invoice by email or activate that country in the drop down field.
Please make sure that your country will allow these products to be
I cannot ship to Spain or South Africa.